Terms of Use

These terms apply to the Propvestra website and property-management service.

About the service

Propvestra provides tools for landlords, property managers and tenants to record properties, submit repair reports, track progress and manage related communications.

Accounts and subscriptions

You must provide accurate information, keep your login details secure and tell us promptly if you suspect unauthorised access. Paid access is subject to the price and billing interval shown at checkout. You can manage or cancel billing through the customer billing portal; access may continue until the end of the paid period.

Your responsibilities

You are responsible for information you add to the service and for having an appropriate legal basis to provide personal information about tenants, landlords, property managers or other people. Propvestra does not replace professional, emergency, legal or property-safety advice.

Acceptable use

You must not misuse the website, attempt to interfere with its operation, submit malicious material, try to gain unauthorised access, or use automated methods to overload or abuse the service.

Intellectual property

Unless stated otherwise, the Propvestra name, branding, software and original website content are owned by or licensed to Propvestra. You may not reproduce or commercially exploit them without permission, except as allowed by law.

Availability, reports and notifications

Propvestra is a property-management and communication tool. Although we take reasonable steps to operate the service reliably, we do not guarantee that the service will always be available or that every report, attachment, email, notification or status update will be delivered, received, displayed or acted upon without delay.

Landlords and property managers remain responsible for managing their properties, checking Propvestra and maintaining appropriate alternative contact and emergency arrangements. Email or other notifications are provided for convenience and should not be relied upon as the only way of becoming aware of a tenant report.

Tenants must not rely on Propvestra as the sole method of reporting an emergency or an immediate risk to people or property. Where urgent assistance is required, tenants should use the landlord's or property manager's emergency arrangements and, where appropriate, contact the relevant emergency service.

Changes, suspension or closure of the service

We may change, suspend or discontinue all or part of Propvestra where reasonably necessary, including for maintenance, security, legal, technical or commercial reasons. Where reasonably practicable, we will give affected paying customers notice of a material suspension or permanent discontinuation. Any refund or other remedy will be provided where required by applicable law or the terms of the customer's subscription.

Liability

Online services and electronic communications can occasionally fail or be delayed. You should retain any records and alternative contact arrangements needed for urgent or legally required property management. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including any liability that cannot legally be excluded or restricted.

Privacy

Personal information is handled as described in our Privacy Policy.

Governing law

If you live in England or Wales, these terms are governed by the law of England and Wales and the courts of England and Wales will have jurisdiction. If you live in Scotland, these terms are governed by Scots law and the Scottish courts will have jurisdiction. If you live in Northern Ireland, these terms are governed by Northern Irish law and the courts of Northern Ireland will have jurisdiction. Nothing in these terms affects any mandatory legal rights that apply to you.

Contact

Email: admin@propvestra.io